As the president of Access Ambulance Service, Gary Reis oversees the dispatching of ambulances throughout Massachusetts and Rhode Island. Gary Reis leads operations of Access Ambulance Service’s fully equipped dispatch center, which includes a block of 100 phone lines operating within a Private Branch Exchange (PBX) phone system.
The PBX phone system enables an organization to manage incoming, outgoing, and internal telephone communications. It provides the company with a single number through which external callers can access any company employee, either by connecting to a department or inputting numbers that correspond to employee names. Meanwhile, it offers free connections between internal representatives, a particularly crucial functionality for ambulance dispatch companies and other medical care providers.
A PBX system may also help a company to distribute calls evenly throughout a department, which can in turn shorten wait times and ensure a more even distribution of work. Moreover, it can allow employees to switch calls from one line to another, depending on the needs of the caller. This way, those calling for medical transport can speak to an employee that understands the purpose of a particular request.
Meanwhile, because the system itself can be programmed to guide callers to the correct line, it can help a caller to reach the correct person faster. In the case of ambulance services and other medical providers, this can be not only efficient, but potentially life-saving as well.